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WUC defends its billing system

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Water Utility Corporation (WUC) came under fire this week when it was accused for billing its customers with unrealistic water bills for domestic use.

Complaints that were raised were mainly for customers who feel WUC is now resorting to unorthodox methods of profit making.

Customers complain that the water utilities parastatal is robbing them daylight of their hard earned money as some received over P65, 000 worth of monthly bills.

One Mogoditshane resident recalls how she was slapped with a P45, 000 water bill for domestic use back in December and upon enquiry says she was told there could be some leaks in her pipes.

This week, frustrated members of the public took to social media to air their frustrations on what they say is a rip-off by WUC.

Meanwhile, WUC has defended its water tariffs saying they depend on meters placed at customers’ premises to determine water usage or consumption, and to convert the data into bills.

Responding to The Voice enquiries this week, the corporation’s Corporate Communications Manager, Beauty Mokoba, said it must be noted that the customer has 24/7 and 365 days access to this meter, and therefore can track and determine own consumption.

“In the event we do not have access to a property for meter reading do determine actual consumption, WUC can estimate for that period, water consumption based on previous consumption trends, which will be later normalized when actual readings are acquired,” she explained in an emailed response.

She explained that key to note is that, this normalization of consumptions can result in recalculation of the bill either upwards or downwards, adding that the WUC remains transparent in addressing water consumption matters.

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4 Comments

4 Comments

  1. Molaodi Sankie Dikgang

    March 11, 2020 at 11:33 pm

    On point…

  2. Simon Onkatile

    March 12, 2020 at 3:41 am

    WITH LOVE AND CARE TO CITIZENS OF OUR NATION (WUC) SHOULD ADJUST WATER READING METERS BECAUSE PEOPLES INCOMES ARE ALMOST WIPED OFF BY OUR NATURAL RESOURCE THAT SHOULD HAVE BEEN ENJOYED AT LOW COST AND IT SEEMS LIKE WE ARE VISITORS TO THIS COUNTRY TO NEVER EVER ENJOY THE RESOURCES OF OUR COUNTRY.WE PLEAD AS SINCE (WATER AFFAIRS COMPANY LEFT US IT SEEMS LIKE THIS PRESENT COMPANY PROVIDING WATER SERVICES IS NOT GETTING ALONG WELL WITH CITIZENS OF THE NATION.IS JUST RUNNING AFTER MONEY..AND THIS TRULY SPEAKING SHOULD NEVER BE LIKE THIS…

  3. Bagomotsi Goilwang

    March 12, 2020 at 8:05 am

    They are not telling the truth, ha bare they estimate and later , after taking the reading write the correct calculations, that a bid noo, i have estimates , even though my yard is always open…come on they are not doing their work…total rip off

  4. Quiet Suee

    March 13, 2020 at 9:05 am

    Wow!! what a response by Water Utilities!! Stop tarnishing the name of our Government please, we are all Batswana and for a bill to be P45 000.00 and you come out and said there might be leakages in your pipes, that will be the leakage of the century!! Please do not be lazy and do not do your jobs, you are in those offices to help serve Batswana better, we all know there is a serious problem that statrted towards the end of 2019 to current with Water Utilities readings, so please figure it out and solve it!! period! We do not want to be victims of your own mistakes, If le palelwa sutang in those offices and let people who have Batswana at their heart to serve our citizens better!! Stop ripping Batswana of their hard earned money!! Bills used to be P25 to P50 a month and all of a sudden P500.00 or more!! Please!!!

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No water supply in Maun this weekend

*Main water pipe raptured at Nxaraga

*70% water supply shut down for maintenance work

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Most parts of Maun and surrounding areas are expected to experience a dry spell this weekend as the Water Utilities Corporation (WUC) cuts water supply for the next two days.

The department’s head of business, Thabo Ndadi, explained that seventy percent supply of water in and around Maun will be shut down to allow for maintenance of main water pipe to the area.

“This week we discovered that our main water pipe that brings in water from Kunyere boreholes has raptured and thus unable to adequately supply water,” explained Ndadi.

Ndadi further confirmed that they started noticing the leak last month but avoided tempering with it as it was during the lockdown and when the country had just reported first cases of the killer Covid-19 disease.

“Our hope and prayer was that the leak would not become so bad before the end of the COVID-19 state of emergency, but the water pressure has gone down and therefore we have to fix the problem and we cannot do it without temporarily cutting the flow,” added Ndadi.

Seventy percent of water supply in Maun is from boreholes along Kunyere river in Nxaraga area, while the other two boreholes in Shashe and Sexaxa make up the remaining thirty percent.

“This effectively means Maun will be running with a seventy percent water shortage and we are pleading with members of the community to use water with extra care,” Ndadi added.

In fact some areas will go dry for over 24 hours and WUC has advised people to store water for weekend use today because from tomorrow, taps will be completely dry. “Many other homes will get water way beyond the 24 hours, because after maintenance the water has to make a long journey to reach the taps, for some it will take 48 hours or so. In fact the whole recovery process takes seven days so, it may be practically impossible to complete the recovery within 24 hours.”

Meanwhile Thamalakane river has started to fill up, but the WUC water treatment plant in Borolong is yet to start pumping water from the river as they have to wait for at least a month for the water “to be of better quality to be processed for consumption. Right now the water volume is still low for such an exercise but the plant is ready to start operations. Already we have begun testing the water for quality and it not yet where we want it to be,” Ndadi said.

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Man arrested after fleeing police at roadblock

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Sejelo Police in Kanye yesterday arrested a 41-year-old man amid dramatic scenes for traffic offences after he tried to evade the police.

Captured in video footage that went viral on social media since Thursday afternoon, the police officers shot the suspect’s car following repeated attempts to stop him.

Speaking to The Voice Online, Botswana Police spokesperson, Assistant Commissioner Dipheko Motube, confirmed the incident noting that the man had been driving behind his father from Seherelela lands when they were stopped at a roadblock at Moatle.

Motube said when the police were still searching his father’s car, the suspect parked his car, swiftly got into his father’s and drove away.

“The police tried to stop him but he kept on driving away until they reached Kanye. The officers shot the car tyre to stop it from moving. He was also dangerously driving in the middle of the village at a high speed. When he stopped, the police tried to arrest him but he was uncooperative. He was armed with a sharp object and resisting arrest, but our officers managed to disarm and arrest him,” said Motube

The police spokesperson said they were yet to establish why the suspect fled the roadblock.

He said investigations were ongoing to and that the offences were yet to be registered before the suspect can be arraigned before court.

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