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WUC defends its billing system

Water Utility Corporation (WUC) came under fire this week when it was accused for billing its customers with unrealistic water bills for domestic use.

Complaints that were raised were mainly for customers who feel WUC is now resorting to unorthodox methods of profit making.

Customers complain that the water utilities parastatal is robbing them daylight of their hard earned money as some received over P65, 000 worth of monthly bills.

One Mogoditshane resident recalls how she was slapped with a P45, 000 water bill for domestic use back in December and upon enquiry says she was told there could be some leaks in her pipes.

This week, frustrated members of the public took to social media to air their frustrations on what they say is a rip-off by WUC.

Meanwhile, WUC has defended its water tariffs saying they depend on meters placed at customers’ premises to determine water usage or consumption, and to convert the data into bills.

Responding to The Voice enquiries this week, the corporation’s Corporate Communications Manager, Beauty Mokoba, said it must be noted that the customer has 24/7 and 365 days access to this meter, and therefore can track and determine own consumption.

“In the event we do not have access to a property for meter reading do determine actual consumption, WUC can estimate for that period, water consumption based on previous consumption trends, which will be later normalized when actual readings are acquired,” she explained in an emailed response.

She explained that key to note is that, this normalization of consumptions can result in recalculation of the bill either upwards or downwards, adding that the WUC remains transparent in addressing water consumption matters.

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4 Comments

4 Comments

  1. Molaodi Sankie Dikgang

    March 11, 2020 at 11:33 pm

    On point…

  2. Simon Onkatile

    March 12, 2020 at 3:41 am

    WITH LOVE AND CARE TO CITIZENS OF OUR NATION (WUC) SHOULD ADJUST WATER READING METERS BECAUSE PEOPLES INCOMES ARE ALMOST WIPED OFF BY OUR NATURAL RESOURCE THAT SHOULD HAVE BEEN ENJOYED AT LOW COST AND IT SEEMS LIKE WE ARE VISITORS TO THIS COUNTRY TO NEVER EVER ENJOY THE RESOURCES OF OUR COUNTRY.WE PLEAD AS SINCE (WATER AFFAIRS COMPANY LEFT US IT SEEMS LIKE THIS PRESENT COMPANY PROVIDING WATER SERVICES IS NOT GETTING ALONG WELL WITH CITIZENS OF THE NATION.IS JUST RUNNING AFTER MONEY..AND THIS TRULY SPEAKING SHOULD NEVER BE LIKE THIS…

  3. Bagomotsi Goilwang

    March 12, 2020 at 8:05 am

    They are not telling the truth, ha bare they estimate and later , after taking the reading write the correct calculations, that a bid noo, i have estimates , even though my yard is always open…come on they are not doing their work…total rip off

  4. Quiet Suee

    March 13, 2020 at 9:05 am

    Wow!! what a response by Water Utilities!! Stop tarnishing the name of our Government please, we are all Batswana and for a bill to be P45 000.00 and you come out and said there might be leakages in your pipes, that will be the leakage of the century!! Please do not be lazy and do not do your jobs, you are in those offices to help serve Batswana better, we all know there is a serious problem that statrted towards the end of 2019 to current with Water Utilities readings, so please figure it out and solve it!! period! We do not want to be victims of your own mistakes, If le palelwa sutang in those offices and let people who have Batswana at their heart to serve our citizens better!! Stop ripping Batswana of their hard earned money!! Bills used to be P25 to P50 a month and all of a sudden P500.00 or more!! Please!!!

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